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Score AI Blog

CX trends, insights and everything that's changing with AI for customer support teams

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Insights

Speech Analytics for Customer Support: Proven Strategies to Improve Efficiency & Satisfaction

Varun Arora

Dec 9, 2025

Insights

Speech Analytics for Customer Support: Proven Strategies to Improve Efficiency & Satisfaction

Varun Arora

Dec 9, 2025

Insights

How AI QA Improves Coaching Consistency Across Managers

Varun Arora

Dec 4, 2025

Insights

How AI QA Improves Coaching Consistency Across Managers

Varun Arora

Dec 4, 2025

Business

Human QA vs. AI QA Cost: A Complete 2025 Comparison for CX Leaders

Varun Arora

Dec 4, 2025

Business

Human QA vs. AI QA Cost: A Complete 2025 Comparison for CX Leaders

Varun Arora

Dec 4, 2025

Insights

Ultimate Coaching Workflow Template for New Hire Onboarding with AI (2025 Guide)

Varun Arora

Nov 29, 2025

Insights

Ultimate Coaching Workflow Template for New Hire Onboarding with AI (2025 Guide)

Varun Arora

Nov 29, 2025

Tutorials

10 coaching workflows used by high-performing support teams

Varun Arora

Nov 28, 2025

Tutorials

10 coaching workflows used by high-performing support teams

Varun Arora

Nov 28, 2025

Insights

Support agent working on a laptop, surrounded by icons representing coaching, analytics, performance checks, and automation—symbolizing modern agent coaching software.
Agent Coaching Software: The ultimate buying guide for 2025

Varun Arora

Nov 28, 2025

Insights

Support agent working on a laptop, surrounded by icons representing coaching, analytics, performance checks, and automation—symbolizing modern agent coaching software.
Agent Coaching Software: The ultimate buying guide for 2025

Varun Arora

Nov 28, 2025

Insights

The Weekly Coaching Metrics Every CX Leader Should Monitor,” featuring four sections: Productivity Metrics, Quality and Compliance Metrics, Soft Skill and Behavioral Metrics, and Coaching Completeness and Follow-Up Metrics. Each section includes an icon and bullet points highlighting key KPIs such as handle time, QA score trends, empathy, customer sentiment, behavior change, and post-coaching QA lift
The weekly coaching metrics every CX leader should monitor

Varun Arora

Nov 21, 2025

Insights

The Weekly Coaching Metrics Every CX Leader Should Monitor,” featuring four sections: Productivity Metrics, Quality and Compliance Metrics, Soft Skill and Behavioral Metrics, and Coaching Completeness and Follow-Up Metrics. Each section includes an icon and bullet points highlighting key KPIs such as handle time, QA score trends, empathy, customer sentiment, behavior change, and post-coaching QA lift
The weekly coaching metrics every CX leader should monitor

Varun Arora

Nov 21, 2025

Insights

How to measure coaching ROI from automated QA insights

Varun Arora

Nov 21, 2025

Insights

How to measure coaching ROI from automated QA insights

Varun Arora

Nov 21, 2025

Insights

Automatically verify agent responses against SOPs and surface the exact citation in the knowledge base that supports or refutes an agent’s answer.
Using your Knowledge Base to automate compliance checks

Varun Arora

Nov 21, 2025

Insights

Automatically verify agent responses against SOPs and surface the exact citation in the knowledge base that supports or refutes an agent’s answer.
Using your Knowledge Base to automate compliance checks

Varun Arora

Nov 21, 2025

Insights

Best Practices for AI QA Calibration
The QA manager’s guide to calibration, why AI and humans disagree and how to fix it

Varun Arora

Nov 21, 2025

Insights

Best Practices for AI QA Calibration
The QA manager’s guide to calibration, why AI and humans disagree and how to fix it

Varun Arora

Nov 21, 2025

Insights

Increasing QA coverage for customer support teams
How to Increase QA Coverage for Customer Support to 100% Without Hiring More People

Varun Arora

Nov 21, 2025

Insights

Increasing QA coverage for customer support teams
How to Increase QA Coverage for Customer Support to 100% Without Hiring More People

Varun Arora

Nov 21, 2025

Insights

AI Prompts for CX: How to Leverage ChatGPT & AI Tools for smarter CX

Varun Arora

Apr 8, 2025

Insights

AI Prompts for CX: How to Leverage ChatGPT & AI Tools for smarter CX

Varun Arora

Apr 8, 2025

Stories

Top Fashion Brand automates 100% QA and boosts data driven coaching with Score AI

Varun Arora

Sep 24, 2025

Stories

Top Fashion Brand automates 100% QA and boosts data driven coaching with Score AI

Varun Arora

Sep 24, 2025