360° Quality Assurance
60% faster agent ramp-up
Trusted by high growth teams
Benefits
Increase QA coverage to 100%
Automatically monitor quality across 100% of your customer interactions be it emails, calls, chats, etc.
With Score AI, scale your QA review process effortlessly auditing thousands of interactions in minutes with reduced costs.
Customize AI for your business
Customize the parameters to tune the AI as per your business requirements in minutes.
Create your own reasoning-based AI scoring models tailored to your unique evaluation criteria.
Get complete visibility, eliminating blind spots and boosting compliance with fully customized, scalable AI Quality Analyst in minutes. Covers ALL your quality parameters/rubric.
SOP Adherence
Score AI goes beyond auditing generic soft skills—it ensures customers receive accurate resolutions and information.
By understanding your internal processes and SOPs like a team member, it precisely evaluates every aspect of each conversation for unparalleled accuracy.
Conversation Intelligence
Beyond The Conversation: Full visibility into your complete process
Score AI reviews the entire customer service process including post interaction actions like filling up the right CRM field or submitting the specific Google Form.
We got you covered!
Analyze, review and generate insights from all customer interactions to boost agent performance and bring real customer voice to light.
