360° Quality Assurance
60% faster agent ramp-up
Trusted by high growth teams
Benefits
Increase QA coverage to 100%
Automatically monitor quality across 100% of your customer interactions be it emails, calls, chats, etc.
Scale your QA review process effortlessly auditing thousands of interactions in minutes with reduced costs.
Custom-built for your business
Customize AI scorecards as per your business requirements in minutes.
Create your own reasoning-based AI scoring models tailored to your unique business process.
Get complete visibility, eliminating blind spots and boosting compliance with fully customized, scalable AI Quality Analyst.
SOP Adherence
Score AI goes beyond auditing generic soft skills—it evaluates if customers receive accurate resolutions and information by verifying your knowledge base and internal systems.
Process Audit
Monitor Actions Beyond the Conversation
Score AI reviews the entire customer service process including post interaction actions like filling up the right CRM field or submitting the specific Google Form.
We got you covered!
Analyze, review and generate insights from all customer interactions to boost agent performance and bring real customer voice to light.
