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360° Quality Assurance

From first "hello" to final resolution and beyond

From first "hello" to final resolution and beyond

From first "hello" to final resolution and beyond

Auto-QA across all customer service channels. Never miss a chance to boost agent performance and increase customer retention.

Auto-QA across all customer service channels. Never miss a chance to boost agent performance and increase customer retention.

Auto-QA across all customer service channels. Never miss a chance to boost agent performance and increase customer retention.

60% faster agent ramp-up

80% reduction in QA costs and time

80% reduction in QA costs and time

Book a demo

Book a demo

Book a demo

Audit soft skills, validate compliance, and ensure process actions, all in one tool.
Audit soft skills, validate compliance, and ensure process actions, all in one tool.
Audit soft skills, validate compliance, and ensure process actions, all in one tool.

Trusted by high growth teams

Benefits

Why use Score AI for quality assurance?

Why use Score AI for quality assurance?

Increase QA coverage to 100%

Increase QA coverage without additional man power, save money and time!

Increase QA coverage without additional man power, save money and time!

Automatically monitor quality across 100% of your customer interactions be it emails, calls, chats, etc.

Scale your QA review process effortlessly auditing thousands of interactions in minutes with reduced costs.

Custom-built for your business

Customize AI scorecards as per your business requirements in minutes.

Create your own reasoning-based AI scoring models tailored to your unique business process.

Get complete visibility, eliminating blind spots and boosting compliance with fully customized, scalable AI Quality Analyst.

SOP Adherence

Integrate with your knowledge base and internal tools to monitor compliance & SOP adherence

Integrate with your knowledge base and internal tools to monitor compliance & SOP adherence

Score AI goes beyond auditing generic soft skills—it evaluates if customers receive accurate resolutions and information by verifying your knowledge base and internal systems.

Process Audit

Monitor Actions Beyond the Conversation

Score AI reviews the entire customer service process including post interaction actions like filling up the right CRM field or submitting the specific Google Form.

We got you covered!

How does Score AI work?

How does Score AI work?

Analyze, review and generate insights from all customer interactions to boost agent performance and bring real customer voice to light.

Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize AI Scorecard for your business

Connect your Internal Tools and Knowledge Base

Analyze and Coach agents, uncover customer insights

Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize AI Scorecard for your business

Connect your Internal Tools and Knowledge Base

Analyze and Coach agents, uncover customer insights

Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize AI Scorecard for your business

Connect your Internal Tools and Knowledge Base

Analyze and Coach agents, uncover customer insights

Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize AI Scorecard for your business

Connect your Internal Tools and Knowledge Base

Analyze and Coach agents, uncover customer insights

FAQ

Got questions about how AI helps with Auto QA?

We answered some of them so you don’t have to ask them.

How does Score AI learn our SOPs and ticket-handling rules?

Score AI connects with your knowledge base, SOP documents, and other tools (like Google Docs or internal sheets). The AI uses this information to evaluate whether agents are following your defined processes. You can also add custom instructions for every analysis.

What kind of coaching or insights will managers get?

Does Score AI support multilingual QA?

Can we use our own QA scorecard?

Can the AI verify if agents followed SOPs?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

How does Score AI learn our SOPs and ticket-handling rules?

Score AI connects with your knowledge base, SOP documents, and other tools (like Google Docs or internal sheets). The AI uses this information to evaluate whether agents are following your defined processes. You can also add custom instructions for every analysis.

What kind of coaching or insights will managers get?

Does Score AI support multilingual QA?

Can we use our own QA scorecard?

Can the AI verify if agents followed SOPs?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

How does Score AI learn our SOPs and ticket-handling rules?

Score AI connects with your knowledge base, SOP documents, and other tools (like Google Docs or internal sheets). The AI uses this information to evaluate whether agents are following your defined processes. You can also add custom instructions for every analysis.

What kind of coaching or insights will managers get?

Does Score AI support multilingual QA?

Can we use our own QA scorecard?

Can the AI verify if agents followed SOPs?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

How does Score AI learn our SOPs and ticket-handling rules?

Score AI connects with your knowledge base, SOP documents, and other tools (like Google Docs or internal sheets). The AI uses this information to evaluate whether agents are following your defined processes. You can also add custom instructions for every analysis.

What kind of coaching or insights will managers get?

Does Score AI support multilingual QA?

Can we use our own QA scorecard?

Can the AI verify if agents followed SOPs?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

Ensure quality customer service with Score AI

Spend less time scanning through calls and more time actually solving issues.

Let us show you how!

Ensure quality customer service with Score AI

Spend less time scanning through calls and more time actually solving issues.

Let us show you how!

Ensure quality customer service with Score AI

Spend less time scanning through calls and more time actually solving issues.

Let us show you how!

Ensure quality customer service with Score AI

Spend less time scanning through calls and more time actually solving issues.

Let us show you how!