Benefits
Mine customer concerns from every interaction
Score AI identifies primary and secondary customer concerns across every conversation.
Auto-categorizes concerns into topics & sub-topics to generate reports and take proactive actions.
Highlight trends in customer concerns
Keep a track of all customer concern and highlight any change in customer trends
Score AI tracks all customer concerns on a recurring basis and also identifies any new concern that you might not know about.
With enhanced customer data create effective SOP documents to assist agents for best results.
Customer Sentiments
Don't just rely on traditional CSAT to gauge customer satisfaction
Know if your customers are happy with your customer experience. Directly jump into the conversations where the customer satisfaction was low and review performance accordingly.
Root Cause Analysis
Understand the pulse for any customer concern and identify ways to enhance experience
Dive deeper into customer concerns to identify the pulse of the customer and carry out root cause analysis at scale.
Identify and fix gaps to improve customer experience and increase retention.
Analyze. Review and Generate Insights from all customer interactions to boost agent performance and bring real customer voice to light.
Integrate with your customer service platform
Sync all your customer conversations - calls, emails, chats, social to one platform.
Customize AI Scorecard for your business
Connect your Internal Tools and Knowledge Base
Analyze and Coach agents, uncover customer insights
FAQ
Got questions about Score AI
We answered some of them so you don’t have to ask them.
How does Score AI learn our SOPs and ticket-handling rules?
Score AI connects with your knowledge base, SOP documents, and other tools (like Google Docs or internal sheets). The AI uses this information to evaluate whether agents are following your defined processes. You can also add custom instructions for every analysis.
