AI Voice of Customer

Understand your customer needs, better than ever

Understand your customer needs, better than ever

Understand your customer needs, better than ever

Track customer concerns from every conversation. Identify sentiments and highlight conversations that require immediate attention.

Track customer concerns from every conversation. Identify sentiments and highlight conversations that require immediate attention.

Track customer concerns from every conversation. Identify sentiments and highlight conversations that require immediate attention.

Surface trends to focus on what matters

Surface trends to focus on what matters

Carry out root cause analysis in mins

Carry out root cause analysis in mins

Audit soft skills, validate compliance, and ensure process actions, all in one tool.
Audit soft skills, validate compliance, and ensure process actions, all in one tool.
Audit soft skills, validate compliance, and ensure process actions, all in one tool.

Trusted by high growth teams

Benefits

Why use Score AI to identify your voice of customer?

Why use Score AI to identify your voice of customer?

Mine customer concerns from every interaction

Extract unique and recurring customer concerns from each interaction

Extract unique and recurring customer concerns from each interaction

Score AI identifies primary and secondary customer concerns across every conversation.

Auto-categorizes concerns into topics & sub-topics to generate reports and take proactive actions.

Highlight trends in customer concerns

Keep a track of all customer concern and highlight any change in customer trends

Score AI tracks all customer concerns on a recurring basis and also identifies any new concern that you might not know about.

With enhanced customer data create effective SOP documents to assist agents for best results.

Customer Sentiments

Don't just rely on traditional CSAT to gauge customer satisfaction

Know if your customers are happy with your customer experience. Directly jump into the conversations where the customer satisfaction was low and review performance accordingly.

Root Cause Analysis

Understand the pulse for any customer concern and identify ways to enhance experience

Dive deeper into customer concerns to identify the pulse of the customer and carry out root cause analysis at scale.
Identify and fix gaps to improve customer experience and increase retention.

How does Score AI work?

How does Score AI work?

Analyze. Review and Generate Insights from all customer interactions to boost agent performance and bring real customer voice to light.

Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize AI Scorecard for your business

Connect your Internal Tools and Knowledge Base

Analyze and Coach agents, uncover customer insights

Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize AI Scorecard for your business

Connect your Internal Tools and Knowledge Base

Analyze and Coach agents, uncover customer insights

Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize AI Scorecard for your business

Connect your Internal Tools and Knowledge Base

Analyze and Coach agents, uncover customer insights

Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize AI Scorecard for your business

Connect your Internal Tools and Knowledge Base

Analyze and Coach agents, uncover customer insights

FAQ

Got questions about Score AI

We answered some of them so you don’t have to ask them.

How does Score AI learn our SOPs and ticket-handling rules?

Score AI connects with your knowledge base, SOP documents, and other tools (like Google Docs or internal sheets). The AI uses this information to evaluate whether agents are following your defined processes. You can also add custom instructions for every analysis.

What kind of coaching or insights will managers get?

Does Score AI support multilingual QA?

Can we use our own QA scorecard?

Can the AI verify if agents followed SOPs?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

How does Score AI learn our SOPs and ticket-handling rules?

Score AI connects with your knowledge base, SOP documents, and other tools (like Google Docs or internal sheets). The AI uses this information to evaluate whether agents are following your defined processes. You can also add custom instructions for every analysis.

What kind of coaching or insights will managers get?

Does Score AI support multilingual QA?

Can we use our own QA scorecard?

Can the AI verify if agents followed SOPs?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

How does Score AI learn our SOPs and ticket-handling rules?

Score AI connects with your knowledge base, SOP documents, and other tools (like Google Docs or internal sheets). The AI uses this information to evaluate whether agents are following your defined processes. You can also add custom instructions for every analysis.

What kind of coaching or insights will managers get?

Does Score AI support multilingual QA?

Can we use our own QA scorecard?

Can the AI verify if agents followed SOPs?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

How does Score AI learn our SOPs and ticket-handling rules?

Score AI connects with your knowledge base, SOP documents, and other tools (like Google Docs or internal sheets). The AI uses this information to evaluate whether agents are following your defined processes. You can also add custom instructions for every analysis.

What kind of coaching or insights will managers get?

Does Score AI support multilingual QA?

Can we use our own QA scorecard?

Can the AI verify if agents followed SOPs?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

Ensure quality customer service with Score AI

Spend less time scanning through calls and more time actually solving issues.

Let us show you how!

Ensure quality customer service with Score AI

Spend less time scanning through calls and more time actually solving issues.

Let us show you how!

Ensure quality customer service with Score AI

Spend less time scanning through calls and more time actually solving issues.

Let us show you how!

Ensure quality customer service with Score AI

Spend less time scanning through calls and more time actually solving issues.

Let us show you how!