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Features

Pricing

AI Prompt Library For CX Teams

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Solutions

Features

Pricing

AI Prompt Library For CX Teams

Start free trial

Score AI vs Zendesk QA (Klaus)

Stop paying the 'Seat Tax.' Get 100% audit coverage with usage-based pricing. Pay for quality, not headcount.

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Why choose Score AI over Zendesk QA?

Less Admin, More Action

3-4 days

to go live

Zendesk QA requires complex "Admin Center" setup and weeks to deploy.

3-4 days

to go live

Zendesk QA requires complex "Admin Center" setup and weeks to deploy.

3-4 days

to go live

Zendesk QA requires complex "Admin Center" setup and weeks to deploy.

3-4 days

to go live

Zendesk QA requires complex "Admin Center" setup and weeks to deploy.

Usage Based

pay as you go

Zendesk QA has rigid per-agent fees that penalize growth and seasonal staff.

Usage Based

pay as you go

Zendesk QA has rigid per-agent fees that penalize growth and seasonal staff.

Usage Based

pay as you go

Zendesk QA has rigid per-agent fees that penalize growth and seasonal staff.

Usage Based

pay as you go

Zendesk QA has rigid per-agent fees that penalize growth and seasonal staff.

100% QA

automated

Zendesk relies on sampling and "Spotlights," often missing critical quality gaps.

100% QA

automated

Zendesk relies on sampling and "Spotlights," often missing critical quality gaps.

100% QA

automated

Zendesk relies on sampling and "Spotlights," often missing critical quality gaps.

100% QA

automated

Zendesk relies on sampling and "Spotlights," often missing critical quality gaps.

100%

compliance monitoring

ZendeskQA doesn't sync with your Knowledge Base to audit policies.

100%

compliance monitoring

ZendeskQA doesn't sync with your Knowledge Base to audit policies.

100%

compliance monitoring

ZendeskQA doesn't sync with your Knowledge Base to audit policies.

100%

compliance monitoring

ZendeskQA doesn't sync with your Knowledge Base to audit policies.

Comparison at a glance

Choose the QA platform built for agility, not enterprise lock-in

The "Seat Tax"

Requires payment for every agent seat, regardless of volume. Costs compound with hidden "Platform Fees" and "Advanced AI" add-ons.

Legacy Ecosystem

Now migrated to the "Zendesk Admin Center." User management is tied to the broader support suite, creating permission headaches and lock-in.

Starting at $80 per support agent per month with per-agent pricing. Costs increase directly with team size, regardless of actual usage.

Probabilistic "AutoQA"

Relies on "Accuracy Scores" (often low-medium) and "Spotlight" filtering. It monitors for outliers rather than auditing for training.

Enterprise Complexity

Users report a steep learning curve. Designed for IT administrators, not fast-moving support leaders.

Sensible Pricing

$0.08 per audited ticket. You pay only for the work we analyze. Perfect for fluctuating team sizes and seasonal spikes.

Platform Agnostic

Independent and objective. Works seamlessly alongside any helpdesk without forcing you into a "Walled Garden" ecosystem.

100% True Coverage

We don't just sample; we grade every interaction to build a complete training profile for human and AI agents alike.

Lean Product

Self-serve platform that gives you full control. Setup your scorecard, connect your helpdesk, and start improving in minutes.

Who should choose each platform?

Choose Zendesk QA if:

You have 80+ agents and dedicated 5+ QA team members

You're already using Zendesk Suite for everything else

You have budget for per-agent licensing and implementation time

You have resources for 4-8 week implementation

Choose Score AI if:

You have a lean support team (5-50 agents) and 0-5 QA team members

You use multiple support tools and need platform-agnostic QA

You prefer transparent, usage-based pricing over per-agent fees

You need to get started quickly without extensive setup and complexity

In-depth Feature Review

Auto QA

Auto-score 100% conversations

Sampling/Spotlight

Custom Scorecard

Limited

Fully Flexible

Knowledge Base and SOP Sync

Check applicability/Auto-apply "NA"

Fatal Conversation Alerts

AI Feedback for every parameter

SOP Adherence/Compliance Check

Audit post-call actions

AI QA Calibration

AI QA Testing Playground

Conversation Intelligence

AI Summaries

Speech Analytics (Pace, fillers & dead-air)

Partial

Conversation Auto-tagging

Smart Transcription

Enhanced Filtering

Agent Coaching

Daily AI Feedback Summary

Track 1:1 Feedback Session

AI powered- Weekly Feedback Report

Agent Dashboards

Voice of Customer

Track Primary Customer Concerns

Auto-categorize in Topics/Sub-topics

Voice of Customer Dashboard

Track Secondary concerns

Integrations

Helpdesk Platforms (Intercom & others)

Only with Zendesk

Google Docs/Sheets

Knowledge Base Website

CRM/Logistics Platform

Custom Integration

How does Score AI work?

Analyze, review and generate insights from all customer interactions to boost agent performance and bring real customer voice to light.

Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize AI Scorecard for your business

Connect your Internal Tools and Knowledge Base

Analyze and Coach agents, uncover customer insights

Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize AI Scorecard for your business

Connect your Internal Tools and Knowledge Base

Analyze and Coach agents, uncover customer insights

Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize AI Scorecard for your business

Connect your Internal Tools and Knowledge Base

Analyze and Coach agents, uncover customer insights

Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize AI Scorecard for your business

Connect your Internal Tools and Knowledge Base

Analyze and Coach agents, uncover customer insights

FAQ

Still got questions?

We answered some of them so you don’t have to ask them.

What makes Score AI different from Zendesk QA?

Zendesk QA (formerly Klaus) is now part of a massive enterprise suite, focusing on centralization and seat-based licensing. Score AI is built for lean teams, focusing on speed, usage-based pricing, and active training rather than just monitoring. If you're not using Zendesk for ticketing and stuck with Zendesk QA (or was using Klaus for QA before acquistion), Score AI offers a much better integration and AI QA capabilities with other helpdesk platforms.