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Features

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AI Prompt Library For CX Teams

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Solutions

Features

Pricing

AI Prompt Library For CX Teams

Start free trial

Score AI vs Scorebuddy

Scorebuddy digitizes manual work. Score AI eliminates it. Move from 2% manual sampling to 100% auto QA coverage without renting seats

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Why choose Score AI over Scorebuddy?

Scale your quality, not your headcount.

100% QA

automated

Scorebuddy relies of manual sampling leaving ~98% of interactions unmonitored.

100% QA

automated

Scorebuddy relies of manual sampling leaving ~98% of interactions unmonitored.

100% QA

automated

Scorebuddy relies of manual sampling leaving ~98% of interactions unmonitored.

100% QA

automated

Scorebuddy relies of manual sampling leaving ~98% of interactions unmonitored.

Usage Based

pay as you go

Scorebuddy has complex seat-based licensing + extra costs for Coaching and BI.

Usage Based

pay as you go

Scorebuddy has complex seat-based licensing + extra costs for Coaching and BI.

Usage Based

pay as you go

Scorebuddy has complex seat-based licensing + extra costs for Coaching and BI.

Usage Based

pay as you go

Scorebuddy has complex seat-based licensing + extra costs for Coaching and BI.

3-4 days

to go live

Scorebuddy requires weeks of setup with tiered service packages for onboarding

3-4 days

to go live

Scorebuddy requires weeks of setup with tiered service packages for onboarding

3-4 days

to go live

Scorebuddy requires weeks of setup with tiered service packages for onboarding

3-4 days

to go live

Scorebuddy requires weeks of setup with tiered service packages for onboarding

100%

compliance monitoring

Scorebuddy’s manual sampling hides compliance and SOP failures

100%

compliance monitoring

Scorebuddy’s manual sampling hides compliance and SOP failures

100%

compliance monitoring

Scorebuddy’s manual sampling hides compliance and SOP failures

100%

compliance monitoring

Scorebuddy’s manual sampling hides compliance and SOP failures

Comparison at a glance

Choose the platform that automates the work, not just the form.

The "Seat Tax"

Requires payment for every agent seat, regardless of volume. Costs compound with hidden fees for Coaching and AI add-ons

Manual Sampling

Teams rely on manual sampling covering ~3% of interactions. It's an alternate to using Sheets with a basic automation

Starting at $80 per support agent per month with per-agent pricing. Costs increase directly with team size, regardless of actual usage.

No Knowledge Base Sync

Scorebuddy cannot read your SOPs. You must manually type every grading rule into the scorecard, creating a disconnect from your process.

Fragmented Coaching

Finding an error and fixing it requires separate, paid modules (Coaching/LMS). Feedback loops are often delayed by days, losing the context of the call.

Sensible Pricing

$0.08 per audited ticket. You pay only for the work we analyze. Perfect for fluctuating team sizes and seasonal spikes.

AI Agents built for Auto-QA

No manual sampling 3%. Our AI agents review 100% of interactions to catch fatal errors and compliance risks immediately

Direct SOPs Integration

Connect directly to your Knowledge Base. Our AI reads your actual policy documents to verify if agents followed the correct procedures and product knowledge.

Closed-Loop Coaching

Automates the fix, not just the finding. Includes Daily AI Feedback summaries and interactive AI Roleplay simulations for agents to practice skills instantly.

Who should choose each platform?

Choose Scorebuddy if:

You rely on a large team of manual QA analysts

You are comfortable auditing only ~2% of calls

You want a "System of Record" to simply digitize your manual forms/sheets

You have resources for 4-8 week implementation

Choose Score AI if:

You have a lean support team of 5-50 agents and 0-5 QA team members

You want to audit 100% of interactions across all channels

You want a "System of Intelligence" that automates the entire loop

You need to get started quickly without extensive setup and complexity

In-depth Feature Review

Auto QA

Auto-score 100% conversations

Limited

Custom Scorecard

Manual Forms

Fully Flexible AI QA Forms

Knowledge Base and SOP Sync

Check applicability/Auto-apply "NA"

Fatal Conversation Alerts

AI Feedback for every parameter

Paid Add-on

AI powered SOP Adherence/Compliance Check

Audit post-call actions

AI QA Calibration

AI QA Testing Playground

Conversation Intelligence

AI Summaries

Add-on

Speech Analytics (Pace, fillers & dead-air)

Conversation Auto-tagging

Add-on

Smart Transcription

Credit Based

Enhanced Filtering

Agent Coaching

Daily AI Feedback Summary

Track 1:1 Feedback Session

AI powered- Weekly Feedback Report

Agent Dashboards

Voice of Customer

Track Primary Customer Concerns

Auto-categorize in Topics/Sub-topics

Voice of Customer Dashboard

Track Secondary concerns

Integrations

Helpdesk Platforms (Intercom & others)

Google Docs/Sheets

Knowledge Base Website

CRM/Logistics Platform

Custom Integration

How does Score AI work?

Analyze, review and generate insights from all customer interactions to boost agent performance and bring real customer voice to light.

Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize AI Scorecard for your business

Connect your Internal Tools and Knowledge Base

Analyze and Coach agents, uncover customer insights

Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize AI Scorecard for your business

Connect your Internal Tools and Knowledge Base

Analyze and Coach agents, uncover customer insights

Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize AI Scorecard for your business

Connect your Internal Tools and Knowledge Base

Analyze and Coach agents, uncover customer insights

Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize AI Scorecard for your business

Connect your Internal Tools and Knowledge Base

Analyze and Coach agents, uncover customer insights

FAQ

Still got questions?

We answered some of them so you don’t have to ask them.

What makes Score AI different from Scorebuddy?

The main difference is that Scorebuddy is a tool for managing human work, while Score AI is a tool for automating it. Scorebuddy is a legacy platform that digitizes manual scorecards and relies on seat-based pricing, often limiting teams to auditing just 1–3% of calls. Score AI is an AI-native platform that autonomously audits 100% of interactions using usage-based pricing ($0.08/ticket), eliminating the need for manual sampling entirely.