Score AI vs MaestroQA
Score AI vs MaestroQA
Score AI vs MaestroQA
Maestro QA slows you down with setup and complexity. Score AI gets you auditing and improving in minutes.
Maestro QA slows you down with setup and complexity. Score AI gets you auditing and improving in minutes.
Maestro QA slows you down with setup and complexity. Score AI gets you auditing and improving in minutes.
Why choose Score AI over MaestroQA?
Why choose Score AI over MaestroQA?
Why choose Score AI over MaestroQA?
Less Hassle, More Impact
Less Hassle, More Impact
Less Hassle, More Impact
3-4 days
to go live
MaestroQA has complex onboarding and requires training sessions
3-4 days
to go live
MaestroQA has complex onboarding and requires training sessions
3-4 days
to go live
MaestroQA has complex onboarding and requires training sessions
3-4 days
to go live
MaestroQA has complex onboarding and requires training sessions
Usage Based
pay as you go
MaestroQA has fixed costs with year-long commitments
Usage Based
pay as you go
MaestroQA has fixed costs with year-long commitments
Usage Based
pay as you go
MaestroQA has fixed costs with year-long commitments
Usage Based
pay as you go
MaestroQA has fixed costs with year-long commitments
100% QA
automated
MaestroQA relies on manual audits with AI add-ons
100% QA
automated
MaestroQA relies on manual audits with AI add-ons
100% QA
automated
MaestroQA relies on manual audits with AI add-ons
100% QA
automated
MaestroQA relies on manual audits with AI add-ons
Self-serve
full control on platform
MaestroQA needs signficant implementation time
Self-serve
full control on platform
MaestroQA needs signficant implementation time
Self-serve
full control on platform
MaestroQA needs signficant implementation time
Self-serve
full control on platform
MaestroQA needs signficant implementation time
Comparison at a glance
Comparison at a glance
Comparison at a glance
Choose the QA platform built for lean, modern support teams
Choose the QA platform built for lean, modern support teams
Choose the QA platform built for lean, modern support teams
Learning Curve
Some users report a steep learning curve when first using the platform, requiring significant time and dedication to understand all functions
High Price Point
Starting at $80 per agent per month with per-agent pricing. Costs increase directly with team size, regardless of actual usage.
Starting at $80 per support agent per month with per-agent pricing. Costs increase directly with team size, regardless of actual usage.
Complex Workflows
Primarily catered to enterprises and larger contact centers requiring more substantial teams to justify the investment and overhead.
Limited Customization
Rigid, rule-based logic with rudimentary AI and keyword matching—making them flexible, unreliable and slow to customize.
Quick Onboarding
Get up and running in under 3 days: Connect your support channels, setup your AI scorecard and start auditing immediately.
Sensible Pricing
$0.08 per support ticket that scales with your team. Pay only for what you use—perfect for growing teams and seasonal fluctuations.
Lean Product
Purpose-built for lean customer support teams with 5-50 agents who need enterprise-grade quality without enterprise complexity.
Built to be customized
AI agents that learn from your knowledge base and then check SOP adherence to coach your team based on every conversation.
In-depth Feature Review
In-depth Feature Review
Auto QA
Auto-score 100% conversations
Auto-score 100% conversations
Custom Scorecard
Custom Scorecard
Limited
Fully Flexible
Knowledge Base and SOP Sync
Knowledge Base and SOP Sync
Check applicability/Auto-apply "NA"
Check applicability/Auto-apply "NA"
Fatal Conversation Alerts
Fatal Conversation Alerts
AI Feedback for every parameter
AI Feedback for every parameter
SOP Adherence/Compliance Check
SOP Adherence/Compliance Check
Audit post-call actions
Audit post-call actions
AI QA Calibration
AI QA Calibration
AI QA Testing Playground
AI QA Testing Playground
Conversation Intelligence
AI Summaries
AI Summaries
Speech Analytics (Pace, fillers & dead-air)
Speech Analytics (Pace, fillers & dead-air)
Conversation Auto-tagging
Conversation Auto-tagging
Smart Transcription
Smart Transcription
Enhanced Filtering
Enhanced Filtering
Agent Coaching
Daily AI Feedback Summary
Daily AI Feedback Summary
Track 1:1 Feedback Session
Track 1:1 Feedback Session
AI powered- Weekly Feedback Report
AI powered- Weekly Feedback Report
Agent Dashboards
Agent Dashboards
Voice of Customer
Track Primary Customer Concerns
Track Primary Customer Concerns
Auto-categorize in Topics/Sub-topics
Auto-categorize in Topics/Sub-topics
Voice of Customer Dashboard
Voice of Customer Dashboard
Track Secondary concerns
Track Secondary concerns
Integrations
Helpdesk Platforms (Zendesk & others)
Helpdesk Platforms (Zendesk & others)
Google Docs/Sheets
Google Docs/Sheets
Knowledge Base Website
Knowledge Base Website
CRM/Logistics Platform
CRM/Logistics Platform
Custom Integration
Custom Integration
How does Score AI work?
How does Score AI work?
Analyze, review and generate insights from all customer interactions to boost agent performance and bring real customer voice to light.
Integrate with your customer service platform
Sync all your customer conversations - calls, emails, chats, social to one platform.
Customize AI Scorecard for your business
Connect your Internal Tools and Knowledge Base
Analyze and Coach agents, uncover customer insights
Integrate with your customer service platform
Sync all your customer conversations - calls, emails, chats, social to one platform.
Customize AI Scorecard for your business
Connect your Internal Tools and Knowledge Base
Analyze and Coach agents, uncover customer insights
Integrate with your customer service platform
Sync all your customer conversations - calls, emails, chats, social to one platform.
Customize AI Scorecard for your business
Connect your Internal Tools and Knowledge Base
Analyze and Coach agents, uncover customer insights
Integrate with your customer service platform
Sync all your customer conversations - calls, emails, chats, social to one platform.
Customize AI Scorecard for your business
Connect your Internal Tools and Knowledge Base
Analyze and Coach agents, uncover customer insights
FAQ
Still got questions?
We answered some of them so you don’t have to ask them.
What makes Score AI different from Maestro QA?
Score AI is built for modern, fast-moving CX teams who need quality assurance that’s simple to deploy, flexible to scale, and powered by AI. Unlike Maestro QA, which relies on manual workflows and complex setup, Score AI delivers instant insights with full automation—so you can start improving agent performance in days, not months.
How long does it take to set up Score AI compared to Maestro QA?
Can Score AI replace manual QA completely?
Can we use our own QA scorecard?
Can the AI verify if agents followed SOPs?
How does pricing work for Score AI vs Maestro QA?
What makes Score AI different from Maestro QA?
Score AI is built for modern, fast-moving CX teams who need quality assurance that’s simple to deploy, flexible to scale, and powered by AI. Unlike Maestro QA, which relies on manual workflows and complex setup, Score AI delivers instant insights with full automation—so you can start improving agent performance in days, not months.
How long does it take to set up Score AI compared to Maestro QA?
Can Score AI replace manual QA completely?
Can we use our own QA scorecard?
Can the AI verify if agents followed SOPs?
How does pricing work for Score AI vs Maestro QA?
What makes Score AI different from Maestro QA?
Score AI is built for modern, fast-moving CX teams who need quality assurance that’s simple to deploy, flexible to scale, and powered by AI. Unlike Maestro QA, which relies on manual workflows and complex setup, Score AI delivers instant insights with full automation—so you can start improving agent performance in days, not months.
How long does it take to set up Score AI compared to Maestro QA?
Can Score AI replace manual QA completely?
Can we use our own QA scorecard?
Can the AI verify if agents followed SOPs?
How does pricing work for Score AI vs Maestro QA?
What makes Score AI different from Maestro QA?
Score AI is built for modern, fast-moving CX teams who need quality assurance that’s simple to deploy, flexible to scale, and powered by AI. Unlike Maestro QA, which relies on manual workflows and complex setup, Score AI delivers instant insights with full automation—so you can start improving agent performance in days, not months.
How long does it take to set up Score AI compared to Maestro QA?
Can Score AI replace manual QA completely?
Can we use our own QA scorecard?
Can the AI verify if agents followed SOPs?
How does pricing work for Score AI vs Maestro QA?
Ensure quality customer service with Score AI
Spend less time scanning through calls and more time actually solving issues.
Let us show you how!
Ensure quality customer service with Score AI
Spend less time scanning through calls and more time actually solving issues.
Let us show you how!
Ensure quality customer service with Score AI
Spend less time scanning through calls and more time actually solving issues.
Let us show you how!
Ensure quality customer service with Score AI
Spend less time scanning through calls and more time actually solving issues.
Let us show you how!