AI Customer Roleplays
Agents Don't Need Another Deck.
They Need Practice.
Agents Don't Need Another Deck.
They Need Practice.
Agents Don't Need Another Deck.
They Need Practice.
Agents Don't Need Another Deck.
They Need Practice.
Train your support team with AI Roleplays that mirror your actual customers—so they’re fully prepared to deliver great service from day one.
Train your support team with AI Roleplays that mirror your actual customers—so they’re fully prepared to deliver great service from day one.
Ramp time reduced by 50%
Train on new process in hours not weeks
Train on new process in hours not weeks
Trusted by high growth teams
Problem
Why Traditional Training Falls Short?
Why Traditional Training Falls Short?
Agents need practice—not just theory!
Agents need practice—not just theory!
Benefits
Turn QA Scores into Real-World Coaching with AI Roleplays
Turn QA Scores into Real-World Coaching with AI Roleplays
Turn QA Scores into Real-World Coaching with AI Roleplays
AI Customer Personas
Dynamic AI personas simulating your actual customers and scenarios
Dynamic AI personas simulating your actual customers and scenarios
Simulate different customer moods, profiles, and objection styles for varied practice. Craft roleplays from actual conversations or define specific workflows and cases.
Quality Report
Deliver targeted coaching to close skill gaps faster
Assign specific roleplays to agents based on their QA scores from actual conversations.
Score AI uses your custom scorecards to score every session and give you full visibility into areas of improvement.
How does Score AI work?
How does Score AI work?
Analyze, review and generate insights from all customer interactions to boost agent performance and bring real customer voice to light.
Integrate with your customer service platform
Sync all your customer conversations - calls, emails, chats, social to one platform.
Customize AI Scorecard for your business
Connect your Internal Tools and Knowledge Base
Analyze and Coach agents, uncover customer insights
Integrate with your customer service platform
Sync all your customer conversations - calls, emails, chats, social to one platform.
Customize AI Scorecard for your business
Connect your Internal Tools and Knowledge Base
Analyze and Coach agents, uncover customer insights
Integrate with your customer service platform
Sync all your customer conversations - calls, emails, chats, social to one platform.
Customize AI Scorecard for your business
Connect your Internal Tools and Knowledge Base
Analyze and Coach agents, uncover customer insights
Integrate with your customer service platform
Sync all your customer conversations - calls, emails, chats, social to one platform.
Customize AI Scorecard for your business
Connect your Internal Tools and Knowledge Base
Analyze and Coach agents, uncover customer insights
FAQ
Got questions about how AI helps with coaching?
We answered some of them so you don’t have to ask them.
How does Score AI learn our SOPs and ticket-handling rules?
Score AI connects with your knowledge base, SOP documents, and other tools (like Google Docs or internal sheets). The AI uses this information to evaluate whether agents are following your defined processes. You can also add custom instructions for every analysis.
What kind of coaching or insights will managers get?
Does Score AI support multilingual QA?
Can we use our own QA scorecard?
Can the AI verify if agents followed SOPs?
We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?
How does Score AI learn our SOPs and ticket-handling rules?
Score AI connects with your knowledge base, SOP documents, and other tools (like Google Docs or internal sheets). The AI uses this information to evaluate whether agents are following your defined processes. You can also add custom instructions for every analysis.
What kind of coaching or insights will managers get?
Does Score AI support multilingual QA?
Can we use our own QA scorecard?
Can the AI verify if agents followed SOPs?
We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?
How does Score AI learn our SOPs and ticket-handling rules?
Score AI connects with your knowledge base, SOP documents, and other tools (like Google Docs or internal sheets). The AI uses this information to evaluate whether agents are following your defined processes. You can also add custom instructions for every analysis.
What kind of coaching or insights will managers get?
Does Score AI support multilingual QA?
Can we use our own QA scorecard?
Can the AI verify if agents followed SOPs?
We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?
How does Score AI learn our SOPs and ticket-handling rules?
Score AI connects with your knowledge base, SOP documents, and other tools (like Google Docs or internal sheets). The AI uses this information to evaluate whether agents are following your defined processes. You can also add custom instructions for every analysis.
What kind of coaching or insights will managers get?
Does Score AI support multilingual QA?
Can we use our own QA scorecard?
Can the AI verify if agents followed SOPs?
We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?
Ensure quality customer service with Score AI
Spend less time scanning through calls and more time actually solving issues.
Let us show you how!
Ensure quality customer service with Score AI
Spend less time scanning through calls and more time actually solving issues.
Let us show you how!
Ensure quality customer service with Score AI
Spend less time scanning through calls and more time actually solving issues.
Let us show you how!
Ensure quality customer service with Score AI
Spend less time scanning through calls and more time actually solving issues.
Let us show you how!