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Features

Pricing

AI Prompt Library For CX Teams

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Solutions

Features

Pricing

AI Prompt Library For CX Teams

Log In

Start free trial

Pricing

Plans starting at $0.12 per support ticket

Plans starting at $0.12 per support ticket

Plans starting at $0.12 per support ticket

Plans starting at $0.12 per support ticket

Whether you're a lean support team or a enterprise contact center, we can meet your demands.

Popular

Pro

$600

per month

< 5000 tickets / month

Get started with essential QA tools to monitor and improve your customer interactions.

Start free trial

No credit card required

Unlimited users

100% Scorecard Automation

Compliance Checks

Knowledge Base Sync

Agent Coaching

Voice of Customer Intelligence

Integrations

Dive Deeper

Scale

Custom

with volume discounts

5000+ tickets / month

Scale your quality assurance program with advanced features and custom solutions.

Talk to Sales

Everything in Pro

PII Redaction

Custom Integrations

Dedicated CSM

Trusted by high growth teams

Auto QA

Auto QA

Auto QA

Auto QA

Auto-score 100% of your customer interactions

Auto-score 100% conversations

Assign audit parameters based on situation

Audit post-interaction actions and processes

SOP adherence for internal processes

Auto-apply "NA" based on situation

Disputes management

Customize quality parameters

Auto-fail and fatal detection

AI feedback for every parameter

Calibrate AI results with your human auditors

Agent Coaching

Agent Coaching

Agent Coaching

Agent Coaching

Agent portal with self-coaching and analytics modules

Daily AI feedback summary
Track 1:1 feedback sessions
AI-powered weekly reporting
Improvement tracking

Voice of Customer

Voice of Customer

Voice of Customer

Voice of Customer

Track Customer Needs, Concerns & Sentiment with VoCAnalytics

Track primary and secondary customer concerns
Automatic categorization of concerns
Detection of new & trending customer concerns
Voice of Customer dashboard
Pulse of customer concerns
Root cause analysis

Integrations

Seamless integrations to capture and analyze every aspect of your CX process.

Ticketing platforms
Dialers and CCaaS solutions
Logistics and payment platforms
Google Docs / Sheets
Websites and custom integrations

Dedicated Support

A dedicated team that works with you around the clock to solve all your needs

Dedicated 24/7 support
Continuous fine-tuning of AI
Changes to process and parameters
Slack Connect for faster resolutions

FAQ

Questions about ROI?

Questions about ROI?

We answered questions so you don’t have to ask them.

How is the pricing calculated for support tickets?

Pricing starts at $0.12 per support ticket, based on the monthly volume of customer interactions. Each plan includes access to automated QA, coaching tools, and Voice of Customer analytics, as shown on the pricing page. You only pay for the number of tickets that Score AI analyzes in a month, which makes the model scalable for both small and large teams.

We’re a small team- do we need this and will it justify ROI?

Score AI offers flexible pricing options, including usage based per-ticket model. This makes it cost-effective whether you’re a team of 5 or 50. The data extracted from customer conversations can impact multiple metrics for your business including CSAT/NPS, CAC, Conversions, Upsells and Retention.

Our team is already stretched, how much effort is required to implement Score AI?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

Do you charge per user?

Are there additional costs for integrations?

How is the pricing calculated for support tickets?

Pricing starts at $0.12 per support ticket, based on the monthly volume of customer interactions. Each plan includes access to automated QA, coaching tools, and Voice of Customer analytics, as shown on the pricing page. You only pay for the number of tickets that Score AI analyzes in a month, which makes the model scalable for both small and large teams.

We’re a small team- do we need this and will it justify ROI?

Score AI offers flexible pricing options, including usage based per-ticket model. This makes it cost-effective whether you’re a team of 5 or 50. The data extracted from customer conversations can impact multiple metrics for your business including CSAT/NPS, CAC, Conversions, Upsells and Retention.

Our team is already stretched, how much effort is required to implement Score AI?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

Do you charge per user?

Are there additional costs for integrations?

How is the pricing calculated for support tickets?

Pricing starts at $0.12 per support ticket, based on the monthly volume of customer interactions. Each plan includes access to automated QA, coaching tools, and Voice of Customer analytics, as shown on the pricing page. You only pay for the number of tickets that Score AI analyzes in a month, which makes the model scalable for both small and large teams.

We’re a small team- do we need this and will it justify ROI?

Score AI offers flexible pricing options, including usage based per-ticket model. This makes it cost-effective whether you’re a team of 5 or 50. The data extracted from customer conversations can impact multiple metrics for your business including CSAT/NPS, CAC, Conversions, Upsells and Retention.

Our team is already stretched, how much effort is required to implement Score AI?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

Do you charge per user?

Are there additional costs for integrations?

How is the pricing calculated for support tickets?

Pricing starts at $0.12 per support ticket, based on the monthly volume of customer interactions. Each plan includes access to automated QA, coaching tools, and Voice of Customer analytics, as shown on the pricing page. You only pay for the number of tickets that Score AI analyzes in a month, which makes the model scalable for both small and large teams.

We’re a small team- do we need this and will it justify ROI?

Score AI offers flexible pricing options, including usage based per-ticket model. This makes it cost-effective whether you’re a team of 5 or 50. The data extracted from customer conversations can impact multiple metrics for your business including CSAT/NPS, CAC, Conversions, Upsells and Retention.

Our team is already stretched, how much effort is required to implement Score AI?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

Do you charge per user?

Are there additional costs for integrations?