Pricing

Custom plans starting at $0.08 per conversation

Whether you're a small startup, a growing mid-sized business, or a large enterprise, we can meet your demands.

Auto QA

Auto-score 100% of your customer interactions

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Auto-score 100% conversations

Auto-apply "NA" based on situation

Auto-assign audit parameters based on situation

SOP adherence for internal processes

Disputes management

Customize quality parameters

Fatal/Non-Fatal detection

AI feedback for every parameter

Audit post-interaction processes

Calibrate AI results along with your human auditors

Agent Coaching

Agent portal with self-coaching and analytics modules

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Daily AI feedback summary

Track 1:1 feedback sessions

AI-powered weekly feedback report with improvement tracking

Voice of Customer

Track customer's needs, concerns and sentiment with custom built analytics for your business' needs

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Track primary and secondary customer concerns

Automatic categorization of concerns

Detection of new & trending customer concerns

Voice of Customer dashboard

Pulse of customer concerns

Root cause analysis

Integrations

Seamless integrations to capture and analyze every aspect of your CX process.

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Ticketing platforms

Dialers and CCaaS solutions

Logistics and payment platforms

Google Docs / Sheets

Websites and custom integrations

Dedicated Support

A dedicated team that works with you around the clock to solve all your needs

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Dedicated 24/7 support

Continuous fine-tuning of AI

Changes to process and parameters

Slack Connect for faster resolutions

15 minute First Response Time

FAQ

Questions about ROI?

We answered questions so you don’t have to ask them.

What if we want to start with small team/volume?

That’s very common. We can start with a pilot and move to phased rollout, monitor outcomes, and then scale as needed. This approach gives you room to validate value before expanding platform-wide.

We’re a small team- do we need this and will it justify ROI?

Our team is already stretched, how much effort is required to implement Score AI?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

What if we want to start with small team/volume?

That’s very common. We can start with a pilot and move to phased rollout, monitor outcomes, and then scale as needed. This approach gives you room to validate value before expanding platform-wide.

We’re a small team- do we need this and will it justify ROI?

Our team is already stretched, how much effort is required to implement Score AI?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

What if we want to start with small team/volume?

That’s very common. We can start with a pilot and move to phased rollout, monitor outcomes, and then scale as needed. This approach gives you room to validate value before expanding platform-wide.

We’re a small team- do we need this and will it justify ROI?

Our team is already stretched, how much effort is required to implement Score AI?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

What if we want to start with small team/volume?

That’s very common. We can start with a pilot and move to phased rollout, monitor outcomes, and then scale as needed. This approach gives you room to validate value before expanding platform-wide.

Custom plans starting at $0.08 per conversation

Custom plans starting at $0.08 per conversation

Custom plans starting at $0.08 per conversation

Custom plans starting at $0.08 per conversation

Auto-score 100% of your customer interactions

Auto-score 100% conversations

Auto-apply "NA" based on situation

Auto-assign audit parameters based on situation

SOP adherence for internal processes

Disputes management

Customize quality parameters

Fatal/Non-Fatal detection

AI feedback for every parameter

Audit post-interaction processes

Calibrate AI results along with your human auditors

Agent portal with self-coaching and analytics modules

Daily AI feedback summary

Track 1:1 feedback sessions

AI-powered weekly feedback report with improvement tracking

Track customer's needs, concerns and sentiment with custom built analytics for your business' needs

Track primary and secondary customer concerns

Automatic categorization of concerns

Detection of new & trending customer concerns

Voice of Customer dashboard

Pulse of customer concerns

Root cause analysis

Seamless integrations to capture and analyze every aspect of your CX process.

Ticketing platforms

Dialers and CCaaS solutions

Logistics and payment platforms

Google Docs / Sheets

Websites and custom integrations

A dedicated team that works with you around the clock to solve all your needs

Dedicated 24/7 support

Continuous fine-tuning of AI

Changes to process and parameters

Slack Connect for faster resolutions

15 minute First Response Time

Increase bottom-line growth with Score's AI engine

Increase bottom-line growth with Score's AI engine

Increase bottom-line growth with Score's AI engine

Increase bottom-line growth with Score's AI engine

Questions about ROI?

Questions about ROI?

What if we want to start with small team/volume?

We’re a small team- do we need this and will it justify ROI?

Our team is already stretched, how much effort is required to implement Score AI?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

What if we want to start with small team/volume?

We’re a small team- do we need this and will it justify ROI?

Our team is already stretched, how much effort is required to implement Score AI?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

What if we want to start with small team/volume?

We’re a small team- do we need this and will it justify ROI?

Our team is already stretched, how much effort is required to implement Score AI?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

What if we want to start with small team/volume?

We’re a small team- do we need this and will it justify ROI?

Our team is already stretched, how much effort is required to implement Score AI?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?