Pricing
Whether you're a lean support team or a enterprise contact center, we can meet your demands.
Scale
Custom
with volume discounts
5000+ tickets / month
Scale your quality assurance program with advanced features and custom solutions.
Everything in Pro
PII Redaction
Custom Integrations
Dedicated CSM
Auto-score 100% of your customer interactions
Auto-score 100% conversations
Assign audit parameters based on situation
Audit post-interaction actions and processes
SOP adherence for internal processes
Auto-apply "NA" based on situation
Disputes management
Customize quality parameters
Auto-fail and fatal detection
AI feedback for every parameter
Calibrate AI results with your human auditors
Agent portal with self-coaching and analytics modules
Daily AI feedback summary
Track 1:1 feedback sessions
AI-powered weekly reporting
Improvement tracking
Track Customer Needs, Concerns & Sentiment with VoCAnalytics
Track primary and secondary customer concerns
Automatic categorization of concerns
Detection of new & trending customer concerns
Voice of Customer dashboard
Pulse of customer concerns
Root cause analysis
Integrations
Seamless integrations to capture and analyze every aspect of your CX process.
Ticketing platforms
Dialers and CCaaS solutions
Logistics and payment platforms
Google Docs / Sheets
Websites and custom integrations
Dedicated Support
A dedicated team that works with you around the clock to solve all your needs
Dedicated 24/7 support
Continuous fine-tuning of AI
Changes to process and parameters
Slack Connect for faster resolutions
FAQ
We answered questions so you don’t have to ask them.
How is the pricing calculated for support tickets?
Based on the monthly volume of customer interactions you'll be charged a specifc price per conversation. You get access to all features including automated QA, coaching tools, and Voice of Customer analytics, as shown above. You only pay for the number of tickets that Score AI analyzes in a month, which makes the model scalable for both small and large teams.
We’re a small team- do we need this and will it justify ROI?
Score AI offers flexible pricing options, including usage based per-ticket model. This makes it cost-effective whether you’re a team of 5 or 50. The data extracted from customer conversations can impact multiple metrics for your business including CSAT/NPS, CAC, Conversions, Upsells and Retention.