Pricing
Whether you're a small startup, a growing mid-sized business, or a large enterprise, we can meet your demands.
Auto QA
Auto-score 100% of your customer interactions
Auto-score 100% conversations
Auto-apply "NA" based on situation
Auto-assign audit parameters based on situation
SOP adherence for internal processes
Disputes management
Customize quality parameters
Fatal/Non-Fatal detection
AI feedback for every parameter
Audit post-interaction processes
Calibrate AI results along with your human auditors
Agent Coaching
Agent portal with self-coaching and analytics modules
Daily AI feedback summary
Track 1:1 feedback sessions
AI-powered weekly feedback report with improvement tracking
Voice of Customer
Track customer's needs, concerns and sentiment with custom built analytics for your business' needs
Track primary and secondary customer concerns
Automatic categorization of concerns
Detection of new & trending customer concerns
Voice of Customer dashboard
Pulse of customer concerns
Root cause analysis
Integrations
Seamless integrations to capture and analyze every aspect of your CX process.
Ticketing platforms
Dialers and CCaaS solutions
Logistics and payment platforms
Google Docs / Sheets
Websites and custom integrations
Dedicated Support
A dedicated team that works with you around the clock to solve all your needs
Dedicated 24/7 support
Continuous fine-tuning of AI
Changes to process and parameters
Slack Connect for faster resolutions
15 minute First Response Time
Trusted by high growth teams
FAQ
We answered questions so you don’t have to ask them.