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AI Prompt Library For CX Teams

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AI Driven Training

Personalized Coaching for Every Rep

Personalized Coaching for Every Rep

Personalized Coaching for Every Rep

Identify gaps and generate personalized feedback for every rep. Adapt data-driven coaching, retain your best reps and track improvements overtime.

Identify gaps and generate personalized feedback for every rep. Adapt data-driven coaching, retain your best reps and track improvements overtime.

Identify gaps and generate personalized feedback for every rep. Adapt data-driven coaching, retain your best reps and track improvements overtime.

Data-driven proactive coaching

Data-driven proactive coaching

Building transparency and trust

Building transparency and trust

Book a demo

Book a demo

Book a demo

Audit soft skills, validate compliance, and ensure process actions, all in one tool.
Audit soft skills, validate compliance, and ensure process actions, all in one tool.
Audit soft skills, validate compliance, and ensure process actions, all in one tool.

Trusted by high growth teams

Benefits

Why use Score AI for agent coaching?

Why use Score AI for agent coaching?

Daily AI Feedback

No more waiting for a feedback session to improve performance

No more waiting for a feedback session to improve performance

Score AI provides daily AI feedback to agents based on the recent performance so that they can self-coach and improve proactively.

Identify and Track Areas of Improvement

Deliver specific performance guidance to each agent

With data from each and every conversation, deliver actionable feedback for every agent.

Highlight areas of coaching for each rep and never miss an opportunity to improve performance.

Systematic 1:1 Feedback Sessions

Schedule and track 1:1 feedback sessions for every agent

Schedule and track 1:1 feedback sessions for every agent

Offer contextual feedback to every agent highlighting evidence and track action items across multiple feedback sessions.

Gain full visibility into feedback sessions conducted across all agents and identify struggling reps for training.

Ramp up new agents faster

Identify agent's strength and weakness from Day 1

Train new agents with meaningful coaching - helping them reach their maximum potential at lightining speed.

With Score AI's actionable insights you can coach agents smarter and faster.

How does Score AI work?

How does Score AI work?

Analyze, review and generate insights from all customer interactions to boost agent performance and bring real customer voice to light.

Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize AI Scorecard for your business

Connect your Internal Tools and Knowledge Base

Analyze and Coach agents, uncover customer insights

Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize AI Scorecard for your business

Connect your Internal Tools and Knowledge Base

Analyze and Coach agents, uncover customer insights

Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize AI Scorecard for your business

Connect your Internal Tools and Knowledge Base

Analyze and Coach agents, uncover customer insights

Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize AI Scorecard for your business

Connect your Internal Tools and Knowledge Base

Analyze and Coach agents, uncover customer insights

FAQ

Got questions about how AI helps with coaching?

We answered some of them so you don’t have to ask them.

How does Score AI learn our SOPs and ticket-handling rules?

Score AI connects with your knowledge base, SOP documents, and other tools (like Google Docs or internal sheets). The AI uses this information to evaluate whether agents are following your defined processes. You can also add custom instructions for every analysis.

What kind of coaching or insights will managers get?

Does Score AI support multilingual QA?

Can we use our own QA scorecard?

Can the AI verify if agents followed SOPs?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

How does Score AI learn our SOPs and ticket-handling rules?

Score AI connects with your knowledge base, SOP documents, and other tools (like Google Docs or internal sheets). The AI uses this information to evaluate whether agents are following your defined processes. You can also add custom instructions for every analysis.

What kind of coaching or insights will managers get?

Does Score AI support multilingual QA?

Can we use our own QA scorecard?

Can the AI verify if agents followed SOPs?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

How does Score AI learn our SOPs and ticket-handling rules?

Score AI connects with your knowledge base, SOP documents, and other tools (like Google Docs or internal sheets). The AI uses this information to evaluate whether agents are following your defined processes. You can also add custom instructions for every analysis.

What kind of coaching or insights will managers get?

Does Score AI support multilingual QA?

Can we use our own QA scorecard?

Can the AI verify if agents followed SOPs?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

How does Score AI learn our SOPs and ticket-handling rules?

Score AI connects with your knowledge base, SOP documents, and other tools (like Google Docs or internal sheets). The AI uses this information to evaluate whether agents are following your defined processes. You can also add custom instructions for every analysis.

What kind of coaching or insights will managers get?

Does Score AI support multilingual QA?

Can we use our own QA scorecard?

Can the AI verify if agents followed SOPs?

We currently do manual QA using tools like Google Forms or Cognito. Can Score AI adapt to our existing process?

Ensure quality customer service with Score AI

Spend less time scanning through calls and more time actually solving issues.

Let us show you how!

Ensure quality customer service with Score AI

Spend less time scanning through calls and more time actually solving issues.

Let us show you how!

Ensure quality customer service with Score AI

Spend less time scanning through calls and more time actually solving issues.

Let us show you how!

Ensure quality customer service with Score AI

Spend less time scanning through calls and more time actually solving issues.

Let us show you how!