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AI Prompt Library For CX Teams

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AI Customer Roleplays

Agents Don't Need Another Deck.
They Need Practice.

Agents Don't Need Another Deck.
They Need Practice.

Agents Don't Need Another Deck.
They Need Practice.

Agents Don't Need Another Deck.
They Need Practice.

AI Roleplays simulate real CX challenges so agents learn faster, adapt quicker, and deliver better service—every time.


Practice real-life support scenarios with AI personas based on your real customers—so your team is ready before they ever go live.

AI Roleplays simulate real CX challenges so agents learn faster, adapt quicker, and deliver better service—every time.


Practice real-life support scenarios with AI personas based on your real customers—so your team is ready before they ever go live.

Ramp time reduced by 50%
Train on new process in hours not weeks
Train on new process in hours not weeks

See it in action

See it in action

See it in action

See it in action

Audit soft skills, validate compliance, and ensure process actions, all in one tool.
Audit soft skills, validate compliance, and ensure process actions, all in one tool.
Audit soft skills, validate compliance, and ensure process actions, all in one tool.
Trusted by high growth teams

Problem

Why Traditional Training Falls Short?

Why Traditional Training Falls Short?

Agents need practice—not just theory!

Agents need practice—not just theory!

Benefits

Turn QA Scores into Real-World Coaching with AI Roleplays

Turn QA Scores into Real-World Coaching with AI Roleplays

Turn QA Scores into Real-World Coaching with AI Roleplays

AI Customer Personas

Dynamic AI personas simulating your actual customers and scenarios

Dynamic AI personas simulating your actual customers and scenarios

Simulate different customer moods, profiles, and objection styles for varied practice. Craft roleplays from actual conversations or define specific workflows and cases.

Quality Report

Deliver targeted coaching to close skill gaps faster

Assign specific roleplays to agents based on their QA scores from actual conversations.

Score AI uses your custom scorecards to score every session and give you full visibility into areas of improvement.

How does Score AI work?

How does Score AI work?

Analyze, review and generate insights from all customer interactions to boost agent performance and bring real customer voice to light.

Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize Score AI for your business
Connect your Internal Tools and Knowledge Base
Analyze and Coach agents, uncover customer insights
Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize Score AI for your business
Connect your Internal Tools and Knowledge Base
Analyze and Coach agents, uncover customer insights
Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize Score AI for your business
Connect your Internal Tools and Knowledge Base
Analyze and Coach agents, uncover customer insights
Integrate with your customer service platform

Sync all your customer conversations - calls, emails, chats, social to one platform.

Customize Score AI for your business
Connect your Internal Tools and Knowledge Base
Analyze and Coach agents, uncover customer insights

Ensure quality customer service with Score AI

Spend less time scanning through calls and more time actually solving issues.

Let us show you how!

Ensure quality customer service with Score AI

Spend less time scanning through calls and more time actually solving issues.

Let us show you how!

Ensure quality customer service with Score AI

Spend less time scanning through calls and more time actually solving issues.

Let us show you how!

Ensure quality customer service with Score AI

Spend less time scanning through calls and more time actually solving issues.

Let us show you how!