AI Voice of Customer
Trusted by high growth teams
Benefits
Mine customer concerns from every interaction
Score AI identifies primary and secondary customer concerns across every conversation.
Auto-categorizes concerns into topics & sub-topics to generate reports and take proactive actions.
Highlight trends in customer concerns
Keep a track of all customer concern and highlight any change in customer trends
Score AI tracks all customer concerns on a recurring basis and also identifies any new concern that you might not know about.
With enhanced customer data create effective SOP documents to assist agents for best results.
Customer Sentiments
Don't just rely on traditional CSAT to gauge customer satisfaction
Know if your customers are happy with your customer experience. Directly jump into the conversations where the customer satisfaction was low and review performance accordingly.
Root Cause Analysis
Understand the pulse for any customer concern and identify ways to enhance experience
Dive deeper into customer concerns to identify the pulse of the customer and carry out root cause analysis at scale.
Identify and fix gaps to improve customer experience and increase retention.
Analyze. Review and Generate Insights from all customer interactions to boost agent performance and bring real customer voice to light.
