Understand your customer needs, better than ever
Uncover true Voice of Customer and track customer concerns from every conversation. Identify customer sentiments effortlessly and highlight customer conversations that require immediate attention.
Idenitfy trends and patterns in customer concerns overtime to focus on what matters.
Carry out root cause analysis at scale to explore customer friction points
Why use Score AI for Voice of Customer?
Mine customer concerns from every interaction
Score AI identifies primary and secondary customer concerns across every conversation.
Auto-categorizes concerns into topics & sub-topics to generate reports and take proactive actions.
Highlight trends in customer concerns
Keep a track of all customer concern and highlight any change in customer trends
Score AI tracks all customer concerns on a recurring basis and also identifies any new concern that you might not know about.
With enhanced customer data create effective SOP documents to assist agents for best results.
Customer Sentiments
Don't just rely on traditional CSAT to gauge customer satisfaction
Know if your customers are happy with your customer experience. Directly jump into the conversations where the customer satisfaction was low and review performance accordingly.
Root cause analysis
Understand the pulse for any customer concern and identify ways to enhance experience
Dive deeper into customer concerns to identify the pulse of the customer and carry out root cause analysis at scale.
Identify and fix gaps to improve customer experience and increase retention.
Analyze. Review and Generate Insights from all customer interactions to boost agent performance and bring real customer voice to light.
Connect all customer service channels
Sync all your customer conversations- calls, emails, chat, social to one platform.
Customize Score AI for your business
Analyze Customer Service Quality
Coach agents, uncover customer insights
