Maintain service quality,
end-to-end.
AI powered quality management platform for all customer service channels. Never leave a stone unturned for boosting agent performance and increasing customer retention.
10x faster quality monitoring to spotlight problems immediately
Not just soft skills, Score AI audits every part of your process
Why use Score AI for Quality Assurance?
Increase QA coverage to 100%
Automatically monitor quality across 100% of your customer interactions be it emails, calls, chats, etc.
With Score AI, scale your QA review process effortlessly auditing thousands of interactions in minutes with reduced costs.
Customize AI for your business
Customize the parameters to tune the AI as per your business requirements in minutes.
Create your own rule-based AI scoring models tailored to your unique evaluation criteria.
Get complete visibility, eliminating blind spots and boosting compliance with fully customized, scalable AI Quality Analyst in minutes.
SOP Adherence
Score AI goes beyond auditing generic soft skills—it ensures customers receive accurate resolutions and information.
By understanding your internal processes and SOPs like a team member, it precisely evaluates every aspect of each conversation for unparalleled accuracy.
Conversation Intelligence
Instantly spotlight conversations that need your immediate attention
Surface critical conversations that should be manually reviewed. Carry out root cause analysis in few clicks without waiting for days to generate reports.
Filter out conversations with specific criteria to drill down into what matters the most.
Analyze. Review and Generate Insights from all customer interactions to boost agent performance and bring real customer voice to light.
Connect all customer service channels
Sync all your customer conversations- calls, emails, chat, social to one platform.
Customize Score AI for your business
Analyze Customer Service Quality
Coach agents, uncover customer insights
