Tailored coaching for every agent because every agent is unique
Score AI identifies specific gaps for every agent and generates personalized feedback to improve performance. Streamline your coaching process with transparency and track improvements overtime.
Data-driven proactive coaching that builds trust and boosts performance
Skip listening to recordings and spend more time in training agents
Why use Score AI for Agent Coaching?
Daily AI Feedback
Score AI provides Daily AI Feedback to agents based on the recent performance so that they can self-coach and improve proactively.
Identify and Track Areas of Improvement
Deliver specific performance guidance to each agent
With data from each and every conversation, deliver actionable feedback for every agent.
Highlight areas of coaching for each rep and never miss an opportunity to improve performance.
Systematic 1:1 Feedback Sessions
Offer contextual feedback to every agent highlighting evidence and track action items across multiple feedback sessions.
Gain full visibility into feedback sessions conducted across all agents and identify struggling reps for training.
Ramp up new agents faster
Identify agent's strength and weakness from Day 1
Train new agents with meaningful coaching- helping them reach their maximum potential at lightining speed.
With Score AI's actionable insights you can coach agents smarter and faster.
Analyze. Review and Generate Insights from all customer interactions to boost agent performance and bring real customer voice to light.
Connect all customer service channels
Sync all your customer conversations- calls, emails, chat, social to one platform.
Customize Score AI for your business
Analyze Customer Service Quality
Coach agents, uncover customer insights
